Q: How do I pay for a course?
A: Once you have registered for a course, we will send you an invoice. Payment can be made by Visa, MasterCard, cheque or direct deposit such as Interac Email transfer or wire transfer. For more assistance please contact sales@berteigconsulting.com.

Q: What do I get when I attend a training course?
A: Aside from the learning and experience of attending, you are also given access to electronic copies of the course materials. This is done within a few days of receiving payment for the course. We will send you an email with the CSM Resource page that contains the course materials, required reading, and the course logistics. In some situations, you may also receive, as part of your attendance, a copy of the Scrum Study Guide (http://www.scrumstudyguide.com).

Q: How do I know that my spot has been saved for a course?
A: Once you have filled in the information on the Registration Form, you will receive an email. Because this part of our system is currently handled manually, it may be a few days before you hear back from us. Please email us at sales@berteigconsulting.com if you need more immediate confirmation.

Q: What if I need to cancel my saved spot?
A: If you have paid, and it is more than two weeks before the course start date, then you will be issued a full refund. If it is two weeks or less before the course start date then you will be offered a 50% credit towards a spot in a future course depending on space available and no refund will be issued. If you have an invoice outstanding, but have not yet paid, we do expect full payment of the invoice if you cancel two weeks or less before the course start date.

Q: What happens after I attend a Certified ScrumMaster course?
A: Once the Certified Scrum Trainer decides which of the participants have completed the course, these names and email addresses are submitted to the Scrum Alliance. The Scrum Alliance will send you an email to complete your certification and registration with the Scrum Alliance.
Note: usually all participants become certified as long as they participate in all sessions and activities.

Q: I would like to get my PMI PDUs, how do I do this?
A: If you have completed a course with Berteig Consulting that has appropriate content, please contact sales@berteigconsulting.com to obtain a letter confirming your attendance. You will then need to submit this to the PMI. Berteig Consulting is not a registered education provider therefore, obtaining the PDUs is your responsibility after we have issued the letter to you.