Q: How do I pay for a course?
A: Payment can be made by Visa, MasterCard, cheque or direct deposit such as Interac Email transfer or wire transfer. Once you register for a course, we will email an invoice to you. This invoice will include a link to pay by credit card. You may also send a cheque to the address listed on the invoice. In order to arrange to make a payment by another method, please contact sales@berteigconsulting.com.

Q: What do I get when I attend a training course?
A: Aside from the learning and experience of attending, you are also given access to electronic copies of the course materials. This is done automatically approximately one week prior to the start of the course. We will send you an email with instructions on how to access the course materials on our support web site, http://www.agile-support.com. This email will also include instructions about your upcoming course such as location, and other logistical arrangements. In some situations, you may also receive, as part of your attendance, a copy of the Scrum Study Guide (http://www.scrumstudyguide.com).

Q: How do I know that my spot has been saved for a course?
A: Once you have filled in the registration information, you will receive an email. Because this part of our system is currently handled manually, it may be a few days before you hear back from us. Please email us at sales@berteigconsulting.com if you need more immediate confirmation.

Q: What if I need to cancel my saved spot?
A: If you have paid, and it is more than two weeks before the course start date, then you will be issued a full refund. If it is two weeks or less before the course start date then you will be offered a 50% credit towards a spot in a future course depending on space available and no refund will be issued. If you have an invoice outstanding, but have not yet paid, we do expect full payment of the invoice if you cancel two weeks or less before the course start date.

Q: What happens after I attend a Certified ScrumMaster course?
A: Once all payments have been collected (sometimes invoices remain outstanding even after the course start date), then the students have there names and email addresses submitted to the Scrum Alliance. The Scrum Alliance will send you an email to complete your certification and registration with the Scrum Alliance.

Q: I would like to get my PMI PDUs, how do I do this?
A: If you have completed a course with Berteig Consulting that has appropriate content, please contact sales@berteigconsulting.com to obtain a letter confirming your attendance. You will then need to submit this to the PMI. Berteig Consulting is not a registered education provider therefore, obtaining the PDUs is your responsibility after we have issued the letter to you.

Remember, the best return on your investment for increasing productivity is a combination of consulting, training and coaching. To work with us please contact sales@berteigconsulting.com.

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