Q: How do I pay for a course?
A: Payment can be made by Visa, MasterCard, cheque or direct deposit such as Interac Email transfer or wire transfer. Once you register for a course, we will email an invoice to you (through Freshbooks). This invoice will include a link to pay by credit card. You may also send a cheque to the address listed on the invoice. In order to arrange to make a payment by another method, please contact sales@berteigconsulting.com.

Wire Transfer Information
Berteig Consulting Inc.
14774 Woodbine Avenue
Gormley, Ontario, Canada
L0H 1G0
+1 (416) 559-1919

Account Number:1010404
Transit Number:02982
Institution Number:003
Routing Number:021000021
Swift Code/Number:ROYCCAT2

Bank: Royal Bank of Canada
47 Main Street North
Markham, Ontario, Canada
L3P 1X3

Q: What do I get when I attend a training course?
A: Aside from the learning and experience of attending, you are also given access to electronic copies of the course materials. This is done when payment is received for the course. We will send you an email with a link to access the course materials on main web site, http://www.berteigconsulting.com. This web page link will also include instructions about your upcoming course such as location, and other logistical arrangements. In some situations, you may also receive, as part of your attendance, a copy of the Scrum Study Guide (http://www.scrumstudyguide.com).

Q: How do I know that my spot has been saved for a course?
A: Once you have filled in the registration information, you will be redirected to the registration next steps page - which has logistics, instructions, and course materials. After you fill in the registration form, you will be receiving an invoice by email which will include instructions and the ability to pay online. The invoice will be provided in 1-3 business days. Registration will be complete upon payment. Once payment is made you will receive confirmation of registration and access to your receipt. Please email us at sales@berteigconsulting.com if you need more information or assistance.

Q: What if I need to cancel my saved spot?
A: If you have paid, and it is more than two weeks before the course start date, then you will be issued a full refund. If it is two weeks or less before the course start date then you will be offered a 50% credit towards a spot in a future course depending on space available and no refund will be issued. If you have an invoice outstanding, but have not yet paid, we do expect full payment of the invoice if you cancel two weeks or less before the course start date.

Q: What happens after I attend a Certified ScrumMaster course?
A: Students have their names and email addresses submitted to the Scrum Alliance. The Scrum Alliance will send you an email to complete your certification and registration with the Scrum Alliance. You can then update your profile on Scrum Alliance and download your certificate. Please note that as of Oct. 1, 2009, the Scrum Alliance requires all candidates for certification to complete an online knowledge test based on the Scrum Guide. Please see the Scrum Alliance web site for more information.

Q: I would like to get my PMI PDUs, how do I do this?
A: If you have completed a course with Berteig Consulting that has appropriate content, you should have received a letter of attendance at the end of the course. Please contact sales@berteigconsulting.com if you failed to obtain a letter confirming your attendance. You will then need to submit this letter to the PMI. Berteig Consulting is not a registered education provider therefore, obtaining the PDUs is your responsibility after we have issued the letter to you.

Q: What food do you provide during your courses?
A: At most of our courses we provide coffee, tea and a selection of snacks throughout the day. Lunch is not provided, unless stated otherwise.

Remember, the best return on your investment for increasing productivity is a combination of consulting, training and coaching. To work with us please contact sales@berteigconsulting.com.

If you have other questions, please feel free to ask them in the form below.

Please fill out this form to get your question answered.
- To get the answer emailed to you please enter your email.
- To only submit the question you only need to enter the question.