Q: How do I pay for a course?
A: Payment can be made by Visa, MasterCard, cheque or direct deposit such as Interac Email transfer or wire transfer. Once you register for a course, we will email an invoice to you (through Freshbooks). This invoice will include a link to pay by credit card. You may also send a cheque to the address listed on the invoice. In order to arrange to make a payment by another method, please contact sales@berteigconsulting.com.

Q: Do you offer in-house / private training? What about customized courses?
A: We are happy to discuss the possibility of doing an in-house course. Typically, we do this for clients that are not able to send staff to our public courses, or if there are a large number of people who wish to attend (more than 6). We are able to provide courses that range in duration from half a day up to two weeks for any range of needs related to agile, lean, Scrum, and OpenAgile. We have over one hundred modules that cover basic, intermediate and advanced topics and we can put together a course that suites your needs. Please see our description of our training services.

Q: What do I get when I attend a training course?
A: You get a challenging, transforming learning experience! All our courses are designed with the understanding that as an adult learner, you must be a protagonist in the learning process. We facilitate our seminars so that every individual is given the opportunities they need to participate, question, ponder, examine and apply the concepts and information we are sharing. Depending on the course, you may also receive electronic copies of the course materials in PDF format, and various other documents and tools as appropriate. In some situations, you may also receive, as part of your attendance, a copy of the Scrum Study Guide (http://www.scrumstudyguide.com). You will not receive paper copies of the presentation materials.

Q: Why don't you provide paper copies of the presentation materials?
A: We live in an age where saving trees and all the hydrocarbons used to create printed materials is not just possible, but really should be the norm. We consider it unethical to produce so much printed documentation. If you absolutely must have printed copies of the course materials, then you are welcome to take the PDF electronic copies and make your own physical copies. We encourage anyone doing this to print double-sided with a minimum of two slides on a side so as to reduce the number of pages needed.

Q: How do I know that my spot has been saved for a course?
A: Once you have filled in the registration information, you will be redirected to the registration next steps page - which has logistics, instructions, and course materials. You will also receive two emails. The first is an email that provides some of the logistical information for the course. The second is an invoice which will include instructions and the ability to pay online. Registration will be complete upon payment. Once payment is made you will receive confirmation of registration and access to your receipt. Please email us at sales@berteigconsulting.com if you need more information or assistance. You will also receive a final confirmation email approximately one week prior to the course start date.

Q: What if I need to cancel my saved spot?
A: Your spot is not saved until we have received payment. If it is more than two weeks before the course start date, then you will be issued a full refund. If it is two weeks or less before the course start date then you will be offered a 50% credit towards a spot in a future course depending on space available and no refund will be issued. If you have an invoice outstanding, but have not yet paid, we do expect full payment of the invoice if you cancel two weeks or less before the course start date. Unpaid invoices for which we received no cancellation notice will remain due until paid and may be sent to a collection agency.

Q: What happens after I attend a Certified ScrumMaster course?
A: Students have their names and email addresses submitted to the Scrum Alliance. The Scrum Alliance will send you an email to complete your certification and registration with the Scrum Alliance. This can take up to 14 days. You can then update your profile on Scrum Alliance and download your certificate. Please note that as of Oct. 1, 2009, the Scrum Alliance requires all candidates for certification to complete an online knowledge test based on the Scrum Guide. Please see the Scrum Alliance web site for more information.

Q: Do I need to pass a test to receive my Certification?
A: For the Certified ScrumMaster course, you must complete a test before you receive your certification. However, the current exam is not a pass/fail exam, but rather is a mechanism for you to do a self-evaluation of your Scrum knowledge. The exam can be taken any time within 90 days of receiving your invitation from the Scrum Alliance and is done online from a web browser. You do not need to go to a special location to take the test.

Q: I would like to get my PMI PDUs, how do I do this?
A: If you have completed a course with Berteig Consulting that has appropriate content, you should have received a letter of attendance at the end of the course. Please contact sales@berteigconsulting.com if you failed to obtain a letter confirming your attendance. You will then need to submit this letter to the PMI. Berteig Consulting is not a registered education provider therefore, obtaining the PDUs is your responsibility after we have issued the letter to you.

Q: What food do you provide during your courses?
A: At most of our courses we provide coffee, tea and a selection of snacks throughout the day. Lunch is not provided, unless stated otherwise.

Remember, the best return on your investment for increasing productivity is a combination of consulting, training and coaching. To work with us please contact sales@berteigconsulting.com.

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